Website Support
Peace of mind, priority maintenance, and escalated response times
Your business is our business.
Successful partnerships don’t end when a project launches. Things change quickly on the Internet. Servers can fail, mistakes can be made, and long gaps between site updates can lead to stale content. Let us take care of the heavy lifting so you can focus on your business.
Sign up for a support plan and get full access to our dedicated ticketing system where our developers are ready to jump in quickly and address any issues with your website.
Plan Pricing
| No Plan | Tier 1 | Tier 2 | Tier 3 | |
| Cost | $150/hr | $200/mo | $400/mo | $600/mo |
| Uptime Monitoring | - | ✅ | ✅ | ✅ |
| Ticketing System | ✅ | ✅ | ✅ | ✅ |
SLAs |
||||
| Response Time* | based on availability | 24 hrs | 4 hrs | 2 hrs |
| Turnaround Time* | based on availability | 1 week | 2 days | same day |
| Software Updates | per work estimate | quarter | week | week |
| Backups | per work estimate | month | week | night |
| Included Service Hours | per work estimate | 4 hrs | 8 hrs | 16 hrs |
*Expected response and turnaround times may vary depending on availability. This may include holidays, out of the office, or after business hours.
Need a custom plan?
Schedule a time with one of our agents to talk about a plan that works better for you.
Escalated Support and Response Times.
A subscription to a Monthly Support Plan provides faster response times and quicker resolutions to high-priority requests. You’ll have full access to a priority ticketing system that alerts us immediately and escalates your request to the top of the queue.
Website Monitoring
Your website is monitored for uptime every 2-5 minutes. If something is wrong we will be notified immediately and take action.
Software Updates
Our CMS systems are updated frequently; sometimes multiple times per week. Some of the updates improve security, resolve issues with templates, and accommodate feature requests from users. When these updates become available, we apply them so that your site is up-to-date with the latest software and security.
Bug Fixes
Occasionally, a bug creeps up that is missed during development and review. Even with extensive testing, it is impossible to predict and test every scenario that may arise in the lifetime of your website. A maintenance plan ensures that bugs are resolved quickly to limit the business impact.
Needed help yesterday?
Not sure where to start? Low on working capital? Need something launched quickly? We have starter packages created just for you!